Differences

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--- userdoc:dos_and_donts [2016/10/13 16:40] – prall
+++ userdoc:dos_and_donts [2016/10/13 16:42] (current) – prall
@@ Line 9: / Line 9: @@
 Please **DO** consult our user documentation [[http://ecehelp.ece.utoronto.ca]]
-Please **DO** ask how our support services work, including "tier 1"/"tier 2"/"tier 3"
+Please **DO** ask how our support services work, including "tier 1/tier 2/tier 3"
-and what tier your supervisor opts for. This page goes over the different tiers: [link]
+and what tier your supervisor opts for. This page goes over what you need to know about these different tiers: [link]
 Please **DO** use CC: (email 'carbon copy') to include your supervisor when requesting a charged-back service: